eShop - Responsive eCommerce HTML Template

Customer Service: (800) 123 456 789

Questions related to placing orders, order status, shipping time, and delivery process.

Covers topics like payment methods, transaction issues, invoice generation, and refunds.

Information about return policies or exchange items, and when to expect a refund.

We offer a 7-day return policy from the date of delivery. Products must be unused, in original packaging, and with proof of purchase.

Once your order is shipped, you'll receive a tracking number via email or SMS. You can also track it from your account dashboard.

Currently, we only deliver within Bangladesh. We plan to expand soon.

To cancel an order, go to your account orders page and click on “Cancel” if the status is still “Processing.” Contact support if shipped.

If your order hasn't shipped yet, yes. Please contact our support team immediately for assistance.

We accept Visa, MasterCard, American Express, bKash, Nagad, Rocket, and Cash on Delivery (COD).

Yes, most products support COD, but high-value items may require advance payment.

Absolutely. We use SSL encryption and secure payment gateways to protect your data.

Your payment may have failed due to insufficient balance, incorrect card details, or technical issues. Please try again or use another method.

Yes, invoices are emailed automatically after your purchase and are also available in your account.

Shipping is free for orders over ৳1000. Otherwise, a small delivery fee applies depending on your location.

Standard delivery takes 2-5 business days. Remote areas may take a bit longer.